We Don't Disappear After Setup
Every DRAIS school gets dedicated, ongoing support. Whether it's a quick question or a critical issue, our team is reachable and responsive.
Multiple Ways to Reach Us
Choose the channel that works best for your situation. We monitor all of them actively.
What Our Support Covers
WhatsApp Support
Send a message anytime. Get quick answers, share screenshots, or send videos of issues. Most questions answered within 2 hours during business hours.
Direct Phone Line
For urgent issues, call us directly. Our support engineers can walk you through troubleshooting in real time.
Remote Access Support
With your permission, we can connect to your system remotely and fix issues directly — no waiting for a technician to visit.
On-Site Visits
For hardware issues, device replacements, or major updates, our team visits your school in person. Available within 24-48 hours.
Free Refresher Training
Staff changed? No problem. We provide free refresher training sessions whenever your school needs them.
System Updates
DRAIS is continuously improved. New features and improvements are deployed automatically — no action needed from your side.
Our Support Commitments
Typical Response Times
< 2 hours
Business hours
Immediate
Phone
Mon–Sat, 8AM–6PM
24–48 hrs
On-Site
Critical issues
Need Help Right Now?
Our support team is here for you. Reach out on WhatsApp or schedule a call.